Bangkok · ThailandInformation we may collect
We may collect your name, LINE account or contact information, pickup location, destination, travel date, pickup time, flight number or details where relevant, passenger count, luggage quantity, child seat requests, booking status, payment status, and booking-related communications. Technical website information may also be processed where necessary for website operation.
Why information is used
We use information to answer enquiries, provide quotations, arrange transportation, confirm bookings, coordinate pickup, communicate booking changes, provide customer support, maintain booking records, process or verify payment, meet applicable legal and accounting obligations, and maintain service security.
Information sharing
We may share information reasonably necessary for the relevant purpose with drivers, transportation partners, payment providers, hosting or technology providers, and relevant authorities where legally required.
Payment information
Where third-party payment providers are used, payment information may be processed by those providers. Full payment-card details are not intended to be stored directly by EXPRESS RIDE TH unless specifically required and appropriately secured.
Data retention
Personal information is retained only for as long as reasonably necessary for booking administration, customer support, accounting, legal or regulatory obligations, and security or fraud prevention.
Data security
We use reasonable organisational and technical measures to protect personal information. However, no method of transmission or storage can be guaranteed to be absolutely secure.
Your privacy rights
Depending on applicable law and circumstances, you may have rights relating to access, correction, deletion where applicable, restriction, objection, data portability where applicable, and withdrawal of consent where relevant. For privacy requests, please contact the official EXPRESS RIDE TH LINE account.
Third-party services
Our website or booking process may use third-party services such as LINE, payment providers, hosting providers, and technical service providers. Their own privacy policies may apply.
Cookies and website technology
Essential cookies or similar technology may be used where required for functionality, security, and technical operation. If analytics or advertising technologies are added later, this policy should be updated.
International processing
Some third-party technology or service providers may process information outside Thailand. We do not make claims about specific hosting jurisdictions unless they have been confirmed.
Contact
For privacy questions or requests, please contact the official EXPRESS RIDE TH LINE account.