Terms & Conditions

Service scope

EXPRESS RIDE TH arranges and coordinates transportation services with local drivers and transportation partners. We do not state that we own all vehicles, directly employ all drivers, operate an airport authority service, or operate our own taxi fleet unless specifically stated otherwise.

Vehicle shown is representative. Actual vehicle model, colour, or appearance may vary depending on availability while remaining within the confirmed vehicle category or a suitable equivalent.

Booking confirmation

A booking is confirmed only after booking details are agreed, vehicle availability is confirmed, the final price is communicated, and payment is completed.

Customers are responsible for providing accurate pickup location, destination, date, pickup time, passenger count, luggage quantity, flight information where applicable, and contact details.

Pricing

For standard listed Bangkok airport transfer rates, tollway is included and no night surcharge applies. Routes outside the listed standard service may require a separate quotation. Current vehicle prices shown on our website remain unchanged.

Vehicle capacity

Passenger and luggage limits are based on the confirmed vehicle category. Actual capacity can depend on luggage size and quantity. If passengers or luggage exceed the confirmed capacity, another or larger vehicle may be required and additional charges may apply.

Booking changes

Customers may request changes to pickup time, pickup details, destination, or other booking information only when the request is made at least 5 hours before the confirmed pickup time. Changes are subject to availability.

Requests made less than 5 hours before pickup may be declined. If a requested change cannot be accommodated, the original paid booking remains non-refundable.

Cancellation and refunds

All confirmed and paid bookings are 100% non-refundable.

Once payment has been completed, no refund will be provided if the customer cancels, changes their mind, decides not to use the vehicle, fails to appear for pickup, cannot be contacted, provides incorrect information that prevents service, or requests a change less than 5 hours before pickup which cannot be accommodated.

If the vehicle has already been dispatched or arrives at the pickup location and the customer decides not to travel, the booking remains fully chargeable and non-refundable.

No-show policy

Customers must be ready at the confirmed location at the confirmed pickup time. The driver may wait for up to approximately 30 minutes depending on the circumstances. This does not guarantee a minimum waiting period.

If the customer does not appear, cannot be contacted, does not respond, or does not meet the driver within the available waiting period, the booking may be treated as a no-show and forfeited. No refund is provided for a no-show. If transportation is required after the original booking has been forfeited, a new booking and new payment may be required.

Flight delays

Customers should provide accurate flight details when requested. If you become aware of a significant delay or flight change, please contact us through LINE as soon as possible.

Any pickup adjustment caused by flight delays or schedule changes remains subject to driver availability, vehicle availability, and operational circumstances. We do not promise automatic flight tracking or guaranteed automatic schedule adjustment.

Child seats

Child seats may be requested in advance and are subject to availability unless specifically confirmed.

Customer responsibilities

Customers must provide accurate travel information, be ready at the pickup location, choose a vehicle suitable for passengers and luggage, follow reasonable driver safety instructions, and avoid behaviour that may damage the vehicle or create a safety risk.

Transportation partners

Transportation may be provided by independent drivers or third-party transportation partners. Necessary booking information may be shared with the relevant driver or transportation partner to fulfil the trip.

Service disruptions

Journey times may be affected by circumstances outside normal control, including heavy traffic, road closures, accidents, severe weather, government restrictions, and unexpected operational disruption. We do not guarantee exact journey times. Nothing in these terms is intended to exclude rights that cannot legally be excluded.

Contact

For booking questions, change requests, cancellation notices, or other service enquiries, please contact the official EXPRESS RIDE TH LINE account.